We transport your food under refrigerated conditions to ensure it arrives fresh. Your order is also packed with a cooling gel pack in an insulated cardboard box to ensure your food remains at a safe temperature.
Our drivers will endeavour to leave your order in a safe location out of direct sunlight where possible. The items in your delivery will remain cold in the day time for up to three hours, or overnight if you've selected an overnight time slot for your delivery.
That said, our testing is based on average temperatures, so while we make every effort to ensure your food is safe, it is ultimately your responsibility once it's been delivered - so please ensure to bring your order inside and put your meals in the fridge once delivered.